Last updated: 29/09/2025
Welcome to Vetiver Spain. These Terms and Conditions (“Terms”) govern your use of our website www.vetiverspain.com (the “Site”) and the purchase of products and services (“Products”) offered by Vetiver Spain (“we,” “our,” “us”). By accessing or using the Site, you agree to these Terms. If you do not agree, please do not use our Site.
1. Company Information
Vetiver Spain is based in Andalusia, Spain, and specializes in the cultivation and distribution of Vetiver Grass (Chrysopogon zizanioides) for soil stabilization, landscaping, and environmental projects.
2. Products and Availability
- All products listed on the Site are subject to availability.
- Images and descriptions are for illustrative purposes only; the actual product may vary slightly.
- We reserve the right to modify or discontinue Products without prior notice.
3. Orders and Payments
- By placing an order, you confirm that all information provided is accurate and complete.
- Prices are listed in Euros (€) unless otherwise stated.
- Payments must be completed before order processing.
- We accept payments through bank transfer, credit card and PayPal.
4. Shipping and Delivery
- We ship within Spain and to other EU countries. For other international deliveries, additional restrictions may apply.
- Delivery times are estimates only. We are not liable for delays caused by carriers, customs, or unforeseen circumstances.
- All shipments of plants are accompanied by the required EU phytosanitary passport.
- Risk of loss or damage passes to the customer upon delivery.
5. Returns and Refunds
- Due to the perishable nature of live plants, we generally do not accept returns.
- If your order arrives damaged or incorrect, you must notify us within 48 hours of delivery with photographic evidence.
- Approved refunds or replacements are issued at our discretion.
6. Customer Responsibilities
- Customers are responsible for providing accurate delivery details.
- Customers are responsible for ensuring proper planting and maintenance of Vetiver plants after delivery.
- We are not responsible for product failure caused by incorrect planting, unsuitable climate, or neglect.
7. Intellectual Property
All content on the Site, including text, images, graphics, and logos, is the property of Vetiver Spain and may not be used without prior written permission.
8. Limitation of Liability
- To the fullest extent permitted by law, Vetiver Spain is not liable for indirect, incidental, or consequential damages.
- Our liability for any claim related to a purchase is limited to the purchase price of the product.
9. Privacy Policy
Use of our Site is also governed by our [Privacy Policy], which explains how we collect and use your personal data.
10. Governing Law and Jurisdiction
These Terms are governed by Spanish law. Any disputes shall be resolved exclusively by the competent courts of Málaga, Spain.
11. Changes to Terms
We may update these Terms at any time without prior notice. Updates will be posted on this page with the “Last updated” date. Continued use of the Site indicates acceptance of the updated Terms.
12. Contact Us
If you have any questions about these Terms, please contact us:
Vetiver Spain
Email: info@vetiverspain.com